For HP Printers
• The printer does not recognise your cartridge
» Possible causes:
On the back of the cartridge you can find the contact
plate. If these are contaminated, it is possible that
the printer may not recognise the cartridge.
 |
Solution:
Clean the contacts with a damp cloth and try again.
Also check the corresponding contacts inside your
printer. Should these also be dirty, disconnect
your printer from the power supply and clean them
in the same way. |
For black cartridges
• The printer does not print
» Possible causes:
If the print head moves across the page without printing,
the print head could be dry.
|
Solutie:
Remove the cartridge from your printer and place
the nozzles on to a paper towel soaked in water
or TIN nozzle cleaner.
Caution:
Ink may leak from the cartridge during this process.
To avoid soiling your furniture, we recommend
you place the cartridge on a plate or bowl. After
a short time you should see a black mark on the
towel as the dried ink dissolves. Leave the cartridge
on the towel for half an hour after which time
you can carefully wipe the print head with a clean
towel. Re-install the cartridge and print. |
• Lines in your print
» Possible causes:
1. White lines:
The nozzles in your print head could be blocked
|
Solution:
See the solution entitled "The printer does
not print" |
2. Thin irregular
lines: The contacts on the cartridge could be
dirtyIf the paper feeder is soiled with dust particles
or similar, this can cause lines in your print.
|
Solution:
See the solution entitled "The printer does
not print"Disconnect the printer from the
power supply, check and clean the cartridge carriage
in your printer as necessary. |
• Ink is leaking
» Possible causes:
1. Occasionally
small droplets form on the cartridge: The negative
pressure inside the cartridge is inadequate or non-existent.
|
Solution:
Print one or several full black pages. This will
create the necessary negative pressure inside
the cartridge that prevents leakage. |
2.
The cartridge is leaking heavily: Inside
the cartridge there is a bag that maintains the negative
pressure. If this bag is malfunctioning, the cartridge
will leak. Cracks in the cartridge could cause similar
problems.
|
Solution:
The cartridge is defective. Your TIN dealer will
be pleased to replace the cartridge. |
For Colour cartridges:
• Poor colour tone:
» Possible causes:
It could be that the print head is worn. If,
for example, you get areas that should be green but
are light blue, this would indicate that no yellow ink
is being printed onto the paper.
|
Solution:
To check if your print head is in good working
order, remove the cartridge from your printer
and gently wipe the nozzles on a white paper towel.
You shoul now be able to see three lines of colour
on the towel, cyan (light blue), magenta (light
red) and yellow. If you cannot see one or more
of these colours, repeat the process with a damp
paper towel.
For hobbyist:
If after the above process, you still cannot print,
stand the cartridge in a bowl containing approximately
5mm of warm water to which you may add 1 drop
of washing up liquid for a few minutes. After
that, wipe the nozzles with a paper towel and
re-install the cartridge in the printer. Perform
a test print. If the colours on the towel were
green instead of yellow, orange instead of magenta
and dark blue instead of cyan, or any other incorrect
tone, this would indicate that inks have been
mixed. To resolve this problem, print a few full
pages of the incorrect colour. If this does not
produce the desired results, the cartridge is
defective. Your TIN dealer will be pleased to
exchange the faulty cartridge. |
• The cartridge has been accepted by the
printer but does not print
» Possible
causes:
: If the printer has accepted the cartridge but will
not print, it could be that the nozzle plate has detached
itself from the print head. The nozzle plate is the
metal plate located on the bottom of the cartridge.
If this is the case, the cartridge cannot be repaired
and has to be disposed of; your TIN dealer will be pleased
to exchange the faulty cartridge.
For Xerox and Lexmark and
some Canon Printers
These printer manufacturers use similar technologies
as HP and therefore share common problems.
The system allows you to easily change cartridges and
print heads.
• Lines in your print out
» Possible causes:
Canon, Xerox and Lexmark printers use bubble jet print
heads that are inexpensive but wear quickly. Lines in
your print out are usually due to a damaged or soiled
print head.
|
Solution:
Using the printer driver, perform the cleaning
cycle, if this does not solve the problem, remove
the print head as described in the manual and
clean it with a damp paper towel. If this does
not improve the print quality, the best solution
is to buy a new print head. You can of course
use the cartridge with your new print head. |
• The printer does not print after changing
the cartridge
» Possible causes:
These cartridges contain one or several pieces of foam
or felt. There is a possibility that this foam or felt
has become dislodged which results in the cartridge
and print head unable to establish contact. Therefore
the ink cannot flow.
|
Solution:
The felt or foam should lie evenly and touch the
cartridge ink opening. If it is not even and is
set back from the opening, this can be pulled
back into position by using tweezers. Having done
this, replace the cartridge into the printer. |
• Which is the correct Canon driver for
your printer?
With the introduction of the S400 and S450
models, Canon has changed the inks for these cartridges.
TIN adapted its ink formulation accordingly mid 2001.
For this reason, older printer models that used to take
ink without the suffix "e" need a different
driver. Should you wish to use TIN inks that you bought
after September 2001, we recommend you use the new driver.
If you mix cartridges you can use the old or new driver.
In both instances, colour variations can occur. The
new driver can be found on www.canon.co.uk.
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